Everything you need to know before ordering a reading

Every reading is a symbolic interpretation of the tarot, written just for you based on your question and your context, delivered within a few hours. It's not a template or a stock answer pulled from a drawer — it's unique, built around the cards that came up for you.

Most readings arrive within 2 hours, by email and in your customer area. During peak times it can take a little longer. The Year Ahead takes up to 4 hours, and the Deep Dive up to 6 hours.

By email and in your customer area. The text is written from your question, your context and the cards that came up for you. You can reread, download and keep it whenever you like.

Love or relationships → Love Tarot. Money or work → Prosperity. A quick yes/no decision → Urgent Question (A$15). A view of your year ahead → Spiritual Map.

No. Tarot offers symbolic, reflective guidance — it shows patterns and possible paths, it doesn't control fate or other people. Anyone promising to "bring someone back in 3 days" isn't doing tarot, they're selling an illusion.

Yes, completely. Your question, context and reading are handled with total discretion. Nothing is shared, published or used for any other purpose.

The witch is honest, not just pleasant. If the reading points to something difficult, she'll say so — with care, but with clarity. That's what sets a genuine reading apart from one that's pleasant-and-vague.

Credit or debit card through the site, with secure checkout via Stripe.

Yes, as long as you're 18 or older. Readings are intended for adults, in line with applicable regulations.

No. You can check out as a guest — just fill in the form with your name and email. Creating an account is optional and only used to track your reading history.

Absolutely. In the form, just enter the name and email of the person receiving the reading. If you'd rather keep it a surprise, message the witch by email beforehand and she'll help you work out how to deliver it.

That's totally fine, it's really common. You can describe the situation in the context field and the witch will shape the reading around whatever's bothering you. The more honest you are, the more useful she can be.

Each reading answers one main question in depth. If you have more than one very different question (e.g. love + money), it's best to book two separate readings, or choose the Spiritual Map, which covers multiple topics in one package.

No panic. Send a message through the contact button on the site with your name, and the witch will find your order and sort it out.

Yes, there's a 7-day guarantee. If within 7 days of receiving your reading you feel it didn't speak to you, just message us through the contact button and the witch will refund you in full, no fuss. Before delivery, refunds are also full. Details at /reembolso.

No. The witch doesn't do binding spells, forced reconciliations, commercial charms, or promises to control other people. What she offers is honest tarot reading, guidance, clarity, self-awareness. Anyone promising otherwise is misleading you.

The reading responds to the energy of the moment you asked. It stays yours to reread whenever you like, but if your situation changes a lot (a month later, a different phase), it makes sense to get a new one to read the new energy.

Yes. Readings are for anyone — the site's wording tends to default to the feminine because it's our biggest audience, but the witch reads for men, women and non-binary people with the same care.

The witch's support is human, so there are hours — generally 9am to 10pm (AEST). Requests outside that window join the queue and are answered at the start of the next shift. If it's an emotional emergency, contact Lifeline on 13 11 14 — they're available 24/7, free and confidential.

No. Readings serve a spiritual, symbolic and reflective purpose — they help you see patterns, not treat conditions, illness, legal matters or technical financial decisions. If you need clinical, legal or financial care, please see a qualified professional.