Refund Policy

Summary

Witch Room offers a 7-day satisfaction guarantee. If your reading didn't speak to you, we'll give you your money back, no fuss, even if the reading has already been delivered.

The Club is a monthly subscription: cancel in one click whenever you like, and the first month carries the same 7-day guarantee. The Club section spells out the rest.

Separately from any of that, you have rights under the Australian Consumer Law that we can't sign away and aren't trying to.

1. 7-day guarantee

You have up to 7 calendar days from the date of purchase to request a refund, and it is full. This applies both before and after delivery: if you received the reading and felt it didn't speak to you, just get in touch through the contact button on the site and we'll refund the amount paid. It's a guarantee Witch Room offers on its own initiative.

2. Cancelling before delivery

If you've purchased but the reading hasn't been processed yet (status "New" or "Paid"), contact us within 1 hour by email and we'll issue a full refund.

3. After delivery

Even after you've received the reading, you're covered by the 7-day guarantee: if it didn't speak to you, the refund is full, with no fee deducted. On top of that, we always cover:

• Technical failure: the reading arrived corrupted, incomplete or blank. Full refund or a new reading, your choice.
• Inappropriate content: the reading clearly strayed from what was promised (offensive language, ignored your question, etc). Full refund or a new reading, your choice.
• Duplicate charge: automatic full refund of the duplicated amount.

4. No processing fee

Within the 7-day guarantee, the refund is full. We don't deduct any fee — you get back exactly what you paid.

5. Your rights under Australian Consumer Law

Nothing on this page takes away the rights you have under the Australian Consumer Law, and nothing here is meant to. Those rights are automatic, they sit alongside our 7-day guarantee, and they don't expire when the 7 days do.

Our readings come with guarantees that cannot be excluded. In plain terms: the reading must be delivered with due care and skill, it must match what we described when you bought it, and it must arrive in a reasonable time. If something goes wrong in one of those ways, you're entitled to a remedy — and that stays true after day 8, after day 80, and whatever any other paragraph on this page says.

If the problem is minor, we'll fix it: usually by redoing the reading properly. If the problem is major — the reading was never delivered, or it's so far from what we promised that redoing it isn't the point — you choose between cancelling for a refund or keeping it and paying less.

6. What the guarantee doesn't reach

The 7-day guarantee is generous on purpose, and it covers a reading that simply didn't speak to you. Two things sit outside it, and we'd rather be plain about them than have you find out at a bad moment:

• What happened afterwards. A reading is a reflective service, not a forecast. We never promise an outcome, so an outcome that went another way isn't a fault in the service — there was nothing to be wrong about. What we do promise is care, attention to the question you actually asked, and honest writing.
• Decisions you made off the back of it. When the subject is health, money, or the law, please go to someone qualified in that. Readings are symbolic and are not professional advice — see our Terms.

Neither of these limits your Australian Consumer Law rights above.

7. Witch Room Club (monthly subscription)

The Club is A$19 a month and delivers a reading to your inbox every week. Because it renews, it works a little differently from a one-off reading, and everything above about your Australian Consumer Law rights applies to it too.

• Cancel whenever you like. One click in your account, no email, no phone call, no explaining yourself. There's no minimum term and no exit fee.
• Cancelling stops the next charge, not the current month. You keep receiving the readings you've already paid for until the end of that billing period. We don't cut you off the moment you cancel.
• Your first month is covered by the 7-day guarantee. If the Club isn't what you hoped for, tell us within 7 days of the first charge and we'll refund it in full.
• After that, we don't refund months already delivered simply because you changed your mind — but see the section above: if a week's reading never arrived, arrived broken, or clearly wasn't the personalised reading we promised, that's a different thing and you're covered, whichever month it happened in.
• If we stop the Club, we refund the unused part of whatever you've already paid.

8. How to request a refund

Send our support team a WhatsApp message with:

• Your name and the email used for the purchase.
• Order number (if you have it) or approximate date.
• Reason for the refund request.

We respond within 48 business hours.

9. Refund timeframe

Once the refund is approved, it's processed through Stripe and should appear on your card within 10 business days (this can vary depending on your card issuer).

10. Chargebacks

In the event of a chargeback (a dispute filed directly with your card issuer), we'll do our best to resolve it amicably. Disputes filed without contacting us first may be responded to with documentation showing the reading was delivered.