Data deletion instructions

Summary

This page explains how to request deletion of your personal data stored by Witch Room (witchroom.com). It meets both the requirements of Brazil's General Data Protection Law (LGPD) and the Meta Platforms (Facebook / Instagram) requirements for integrated apps.

1. About our integration with Meta

Witch Room uses an internal system that connects to the Meta Graph API to publish editorial posts to our own Facebook and Instagram business accounts.

This system does not receive, store or process data from Facebook or Instagram end users. It only publishes content we create to our own accounts. No data from your interactions with our posts (likes, comments, direct messages) is collected or stored by it.

2. Data we store about customers

The data we actually store comes from purchasing readings on the site, not from your interaction with our Instagram/Facebook. Typically:

• Identification: name, email, phone number (with country code).
• Reading context: the question submitted and optional context (date of birth, relationship status).
• Payment: Stripe transaction ID (we don't store card details).
• Technical: IP, browser, pages visited (Google Analytics, aggregated).

Details in our Privacy Policy.

3. How to request deletion of your data

Send an email to contato@abruxa.com.br with the subject line "Data deletion request" including:

• Your full name
• The email you used for your purchases (if applicable)
• Which data you want deleted (all / just old readings / just newsletter / etc)

We don't need a reason. We don't need additional proof of identity — control of the registered email is enough to verify you.

4. Timeframe

We confirm receipt within 2 business days and complete the deletion within 15 calendar days, as required by the LGPD. Once deletion is complete, you'll receive a confirmation email.

5. Legal exceptions

We keep the minimum records legally required even after a deletion request:

• Tax/accounting: sales records for 5 years (Law No. 8.846/94).
• Legal protection: in the case of an active dispute or identified risk, we retain what's necessary for our defence until resolution, then delete it.

6. Deletion via Facebook/Instagram

If you want to disconnect your Facebook or Instagram account from this specific app, that doesn't apply here — our app doesn't have access to your personal data there. But if you'd still like to audit which apps have access to your account, you can do so through Meta's own settings:

• Facebook: Settings → Apps and Websites
• Instagram: Settings → Account → Authorised Apps

7. Complaints

If we don't resolve your request within the timeframe, or if you disagree with our response, you can lodge a complaint directly with Brazil's National Data Protection Authority (ANPD) at gov.br/anpd.

8. Direct contact

Email: contato@abruxa.com.br

Address: Witch Room, Brazil (online service).